SriLankan Airlines A321 neo | Colombo – Chennai ( CMB – MAA ) | Flight report UL 127

Flying SriLankan Airlines from Colombo to Chennai on their brand new A321neo. It was a great journey.

The check in process took about 1 hr and it is to be noted that the staff at the counters are a bit impolite and not helpful. Poor management of the passengers led to chaos at almost all the counters. The passengers were checking into different location counters due to a lot of commotion.

*TIP* I think that the weighing scales are a bit rigged in the airport so it is better that you carry some kilos less than what you are allowed to. They charge 10 dollars for 1 excess kilo in SriLankan airlines.

The plane took off on time and it was a very pleasant journey. The new neo aircraft is just amazing and I would certainly love to fly on that again. The food was good. Earlier there were a lot of options to choose from, but now SriLankan airlines have narrowed it down to an Apple juice and Veg puff.

So, overall I would give the following points,
On – Time performance – 5/5
Food – 3.5/5
Customer friendliness – 3/5
Comfort – 5/5
Cleanliness of the aircraft – 5/5
Waiting area for boarding – 3/5
Hassle free experience – 3.5/5
Baggage handling – 4/5

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P.S This video was filmed prior to the horrific terrorist attacks in Sri Lanka. Condolences to anyone affected by this tragic event.

A review by Monish Ronald.
Follow me on Instagram :@monish_ronald

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